Steve Bittinger, Gartner research director, told ZDNet Asia in an e-mail that despite the benefits of IT service management certification, such as improved competitiveness, many organizations in Asia still do not see a need for it.
When asked if they felt pressured to be ITIL compliant because of industry trends, both Lim and Shetty said they did not. India's HDFC Bank, on the other hand, has started on ITIL v3 implementation, and expects to get there in a year, according to Harish Shetty, the bank's vice president of IT. Implementation, however, "depends on budget and resources", he said. Lim Kuo Siong, Maybank's head of central operations and IT, said that his organization is currently on ITIL v2, and is assessing both ITIL v3 and the COBIT set of best practices for IT management.
"We have not noticed much in the way of specific requests for ITIL compliance from our customers, which would in turn drive our consideration of ITIL over CMMI," Wells said, adding that the company may go for ITIL certification next year in light of a broader ISO 14000 certification for business process management. "Our preference has been to follow CMM and CMMI accreditation," he said, adding that DHL has attained Level 5 CMM accreditation. Steve Wells, DHL's acting vice president of strategy and planning for Asia-Pacific, told ZDNet Asia that although ITIL (Information Technology Infrastructure Library) processes have been used as a frame of reference for internal operational processes, the company's focus is on implementing CMMI (Capability Maturity Model Integration).
Attaining IT service management certification, it seems, is still not a priority for some organizations in Asia.